Many small-business owners I work with view customer service and retention as facets of their companies that are built into the way they conduct business. In other words, they view their consistent delivery of on-time, high-quality results to be an effective customer retention strategy.
While doing good work is certainly an…
After getting their businesses off the ground, most small-business owners start focusing on growth. The main challenge that most of my clients face when they’re ready to grow is finding the money that allows them to do so.
Here are some strategies for finding the capital you need to take your…
Retirees who find themselves itching to return to the working world may find a manageable balance by offering consulting services. Consulting tends to work well as an encore career for many retirees because it is an inherently flexible line of work: you consult with individuals or businesses as much or…
As a business owner, you will learn at some point that, in order to achieve success, you have to plan for it. Action plans, in the larger scheme of business planning, include the nitty-gritty baby steps you need to take to ensure you can enact the strategies that allow…
When you plan a trip in your car, you know exactly where to turn and which roads to take because you know exactly where you want to go. But many entrepreneurs I’ve worked with are much less clear about where they want their businesses to go—they may not even know…
As you’ve probably heard at some point in your life, the most important relationship you’ll ever have is with yourself. That may seem almost laughable during the hustle and bustle of life, when you’re trying to balance relationships with a spouse, children, coworkers, employees, clients, and many more people.
But as…
There’s a common misconception in much contemporary business thinking that “producing results” is necessarily synonymous with “maximizing profits.” But values-based leaders understand that these terms are not interchangeable—and that the latter can, in the long term, actually hurt the former.
The truth is that you can be a values-based leader and…
In his popular book, How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients, the salesperson who brings in the big dollars, Jeffrey Fox boils down successful sales to asking six questions.
Killer sales question No. 1 ”Do you have your appointment calendar on hand?”
Killer sales…
Chances are, you started your business because you saw a clear need for the products or services you offer. But between that ah-ha! moment and today, you’ve probably encountered plenty of challenges and obstacles. If you aren’t sure how to deal with those obstacles, they may leave you questioning whether…
